1) Service Obligations
1.1 MJRCC will use reasonable endeavours to ensure a prompt and continuing service usually within 3 working days, but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of MJRCC, or by errors or omissions of the Customer.
1.2 MJRCC will not be held liable for indirect, economic or consequential loss whatsoever.
1.3 Breach of Terms and Conditions by customers shall lead to termination of Service/Support with no entitlement to refund.
1.4 All fees paid are non-refundable and once registered domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs.
2) Contract of Service
2.1 The contract period shall be for the whole term of fees paid by the Customer until the expiry of the valid domain name period usually two years from the date of registration.
2.2 MJRCC may elect to suspend or terminate the Service immediately on any default of payment by the Customer.
2.3 From time to time parts of the MJRCC network may be taken off-line for repair or routine maintenance. MJRCC will endeavour to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.
3) Improper Use and Liabilities
3.1 The Customer shall acknowledge that he/she will only use the Service for lawful purposes.
3.2 The Customer shall take reasonable precaution to prevent the reception and transmission of viruses to the MJRCC Network and beyond and shall not attempt any intentional and malicious damage to the MJRCC Network or use the Service to affect other computers.
3.3 It is the Customer’s responsibility to keep all user names and passwords secure and not let third parties knowledge or access to them or to store them on any computer in plain text or in a format that is easily accessible.
3.4 The Customer will notify MJRCC immediately by telephone or e-mail in any event of a username or password becoming known to a third party.
4) Sub-Lease/Re-Selling Restrictions
The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by MJRCC.
5) Service Agreement
Domain transfer requests – all details to be provided by the customer for the transfer to be carried out by MJRCC. The request will be completed within 5 working days of receiving the customer’s confirmation email.
6) Website Production, Maintenance & Amendments
6.1 Service Obligation
6.1.1 Unless covered by an MJRCC Support Contract, specifically covering the work requested by the client, all work carried out is chargeable on a time and direct costs basis
6.1.2 Quotations and project plan will be provided to the client. Up to 8 hours of work may be carried out on a verbal request / time taken basis in order to resolve a client’s situation. Anything more than the initial 8 hours work, will be notified to the client, prior to the work being carried out.
6.2 Order Cancellation
6.2.1 Should a Client wish to cancel an Order, confirmed by the Client and MJRCC, prior to completion, this can be done if mutually agreed between the Client and MJRCC. Charges, for all time spent by MJRCC Staff from the first presentation meeting held by MJRCC employees, to the agreed cancellation date, less the deposit paid, will become payable immediately. The Contract will be deemed at an end when those funds are cleared through MJRCC Bank Account.
6.3 Limitation of Liability
It is acknowledged that websites cannot be guaranteed to be 100% error free in construction and also acknowledge that the existence of errors falling short of a complete failure of consideration in the site shall not constitute a reason to terminate an Order or Services.
6.4) Contents of Web Pages and Undertakings
6.4.1 WEBSITE CONTENT The total responsibility for entering a Customer’s Content into any Website, produced by MJRCC rests indisputably with the Client. Although MJRCC may at its discretion enter a minimal amount of products or text, in order to test the functionality of the website. Alternatively MJRCC may be able to quote separately from the Main Order for entering a Clients Content, either Electronically or Manually The Client is always solely responsible for the content and most importantly, the entering of, the Client’s Web Page content, undertakings (text, images, documents, sound and video files.) MJRCC is not responsible for proof-reading any content unless specifically agreed.
6.4.2 MJRCC makes no representations to you concerning the content or functionality of your website. This is your responsibility to ensure that it meets your requirements.
6.4.3 If you provide MJRCC with goods, material, photographs, film, data or information to be used in any form, you hereby warrant that these do not infringe the rights of third parties and indemnify MJRCC against any action taken against MJRCC by any such third party.
6.4.4 MJRCC for its part hereby undertakes not to knowingly infringe the rights of third parties in activities conducted on your behalf.
6.4.5 You are solely responsible for dealing with persons who access your data or web page and warrant that you will not refer complaints or enquiries in relation to such data to us.
6.4.6 It is the total responsibility of the Client to provide all content for their website. This includes all text, images, documents, sound and video files as appropriate. All responsibility for any infringement of copyright trademark, privacy or personal or proprietary rights of third parties is solely with the Client.
6.4.7 Should MJRCC be directed by the Client to source any content for the Client’s website then the responsibility for ensuring the content does not infringe the copyright trademark, privacy or personal or proprietary rights of third parties lies with the Client.
6.4.8 Clients with Content Managed Sites (CMS), Database and eCommerce Websites For the avoidance of doubt, Clients who are provided with the facilities to update their own Site with any of their own data whatsoever, by any of the above mentioned Web Services, must appreciate that the responsibility for data relating to ALL additions, amendments, deletions etc. rests totally with the Client. Therefore it is highly recommended that a backup log of ALL changes must be kept by the Client, preferably in electronic form, in order that in the case of any problem caused by the Client, or any other Agency, be it MJRCC, an ISP, the Telecommunication provider line or indeed any other entity, an immediate back up can be reinstated with a minimum of effort at any time.
MJRCC may be able to assist with this restoration of data and would make all reasonable efforts to do so and this may be chargeable. However as previously stated, for the avoidance of doubt, the responsibility of keeping the definitive back up log and accompany relevant data, does rest totally with the Client.
6.5) DEFINITIONS
MJRCC implements a Deposit System, in line with a signed Project Plan, on receipt of a cleared deposit, the work would then commence. The final instalment for the order is due once the client is totally happy with the Web Site produced. The signing of the Website Acceptance Form by the Client signifies total satisfaction with the website and the acceptance that the original order has been wholly and finally fulfilled by MJRCC.
6.6) TARGET WEBSITE COMPLETION TIMES
All Website content must be provided in a timely manner, either from you or third parties and so long as this is done, MJRCC will ensure that adequate resource is provided to complete your web design project within the agreed timeframe (as per Project Plan) You agree to support this production period and should the project overrun due to your lack of action, you will be liable to pay the full amount of the website at the end of the agreed timeframe and receive your website files as they stand. Any work that MJRCC does to complete your project after this time may be subject to new charges and a new agreement.
7) Hosting & eMarketing
7.1 MJRCC promote all of the hosting of our Clients directly via their Cloud Servers.
7.2 Whilst our target is of course for the Website Hosting service to be available for 100% of the time, unfortunately with ‘Network Boundary Points’ limiting MJRCC (like all other ISP’s around the world) overall ability to have ‘total control’ of the Internet and World Wide Web this may not always be possible.
7.3 In the event of a Client’s account having a balance which is more than 1 calendar month overdue, MJRCC will render the Internet connection & services (hosting etc.) suspended until such time as the account is brought up to date once again.
7.4 The Project Plan covers all costs involved from the commencement of allocation of resources for Hosting during the production of the Web Site.
7.5 In such instances where the Hosting and/or eMarketing services with MJRCC is no longer required by the Client, 3 months’ notice in writing is required to cancel the current annual . Upon cancellation it is the responsibility of the Client to cancel any Standing Order payments and MJRCC cannot be held responsible for this.
8) Domain Name Agreement
8.1 MJRCC will register a domain to an individual and/or company on a per domain basis and the individual or company is granted exclusive use of this domain so long as all fees are paid and the balance of any accounts are kept up to date.
8.2 By registering a name you agree to keep MJRCC fully and effectively indemnified at all times against action brought about by any person, persons or company against you in using the name. You will assume liability and costs for any such action and release MJRCC should any such situation arise.
8.3 Any registered domain can be used for any legal, decent and honest use on the Internet and must not breach any UK laws. The name cannot be used for any immoral or pornographic use. The registrant agrees to have read and accepted the terms and conditions of the appropriate domain registry before ordering a domain name for registration by MJRCC. By registering a .uk domain name, you enter into a contract of registration with Nominet UK on the following terms and conditions.
When accepting MJRCC Terms and Conditions you are also agreeing to the Nominet Terms and Conditions. This is a separate contract to any arrangement you may have with any third party for the provision of internet services.
8.4 MJRCC shall not be liable for indirect, incidental or consequential damages, including loss of income, data, or information in any event by use of the service.
8.5 MJRCC reserves the right not to register or assign any domain name for whatever reason.
8.6 MJRCC will confirm the domain name within 3 working days upon completion of the Domain Registration Form.
8.7 MJRCC reserves the right to delete, suspend or re-assign any domain name if payments have been defaulted upon and may at its discretion levy admin charges in re-establishing any domain or service thereof.
8.8 MJRCC reserves the right to vary the rate charged for domain name registrations and renewals and/or modify the services offered by notice via email of any cost or service changes.
8.9 All domains are renewed on an annual basis, we will send renewal reminders between 28 and 14 days prior to your domain name expiring. We will send the reminder to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing sales@mjrcc.co.uk.
8.10 If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired. Approximately 93 days after expiry your domain will be cancelled and deleted from the register, and made available for resale through a third party registrar by Nominet.
mjr computer consultants will not guarantee the renewal of a domain name after this happens.
8.11 If you no longer wish to carry on with your contract with mjr computer consultants, please email me no less than 12 days before your services are due to be renewed. mjr computer consultants will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in mjr computer consultants ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
9) Complaints Procedure
We are sure you will be very happy with our services, however if you ever feel there is something lacking please following this procedure:
9.1 Contact us via e-mail to admin@mjrcc.co.uk, stating the exact nature of the complaint with details of dates, names, etc.
9.2 You should expect a response within 3 working days.
9.3 If you are not satisfied with the response it will be escalated to the Business Owner.
10) General Terms
10.1 MJRCC reserves the right to carry out normal system housekeeping such as updates and security patches. However MJRCC do not accept responsibility for ensuring that a Client’s data will be fully restorable if it has been amended by the client.
10.2 If MJRCC suspect Illegal Activity, we may notify and report to the authorities and will provide a full report to the Client
10.3 Each respective Registry (i.e. Nominet, SRS Plus etc…) will notify the legal registrant of the disputed domain(s) of their position and liaise with all parties in dispute as determined by their respective terms and conditions of service provision. MJRCC cannot enter into any direct involvement with the resolution of any dispute other than inform and relay to its client any information supplied by the appropriate Registry as we have no ultimate control over of any domain assigned by any Registry.
10.4 MJRCC reserves the right, in its sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Notification of changes will be posted on the Web site.
10.5 Please read these Terms and Conditions before confirming acceptance of your Quotation, requesting clarification if any part is unclear.
10.6 As specified on the Quotation, or MJRCC acceptance of an email Confirmation Order, all of the above Terms & Conditions apply to both parties. The placing of any order with MJRCC, either in writing or verbally (MJRCC will in fact accept a verbal order from an authorised, representative of a Client, in good faith) is subject to these standard Terms and Conditions.
11.0 Force Majeure
MJRCC shall not be liable for any delay or failure in performance of any part of the Company’s service to the extent that they are caused by fire, flood, explosion, accident, war, strike, embargo, governmental or regulatory requirement, civil or military authority, Act of God, civil unrest, inability to secure materials or labour or any other causes beyond its reasonable control.
12.0 Contact
Please contact MJRCC Ltd using one of the contact methods below. We aim to respond to all points of contact within 3 business days.
Email: support@mjrcc.co.uk
Telephone: 0114 2878825
Postal: 138 Worksop Road, Swallownest, Sheffield, S26 4WE
Errors & Omissions Excepted
VAT Charges
VAT Increases and Decreases as adopted in Budgets (current rate is 20%).
MJRCC Terms and Conditions correct @ June 2018